IF YOU DO NOT AGREE TO THIS POLICY DO NOT USE SPOKEO.COM
1. Information Available Through Spokeo.com People Search
a) Spokeo collects publicly available information for the purpose of making it available to individuals, businesses, and government agencies that use Spokeo’s products and services, including the Spokeo.com people search. Spokeo aggregates the following eight categories of publicly available information:
(i) Consumer Indexes - Records of consumer profiles detailing age, name, address and other demographic details drawn from marketing databases;
(ii) Phone Directories - Phone numbers drawn from white pages telephone directories;
(iii) Email Databases - Email addresses linked to marketing demographic data;
(iv) Property Records - Public property records from government offices around the country, including real estate deeds and assessor records;
(v) Social Networks - Public social profiles drawn from social networks;
(vi) Court Records - Public criminal records from government offices across the U.S. Contains arrest and most wanted warrants, driving violations, sex offender data and fugitive records;
(vii) Business Directories - Business listings pulled from the yellow pages telephone directories and other business directories. These listings include name, title, business address, website and email; and
(viii) Vital Statistics - Public records about life events documented by the government, including birth certificates, marriage licenses and death certificates.
(collectively the “Public Information”).
b) Spokeo does not verify and cannot guarantee the accuracy of this Public Information.
d) Personal Information, such as information that You provide to Spokeo.com or information about Your use of Spokeo.com as further described in Section 2 below, is not part of the Public Information available to users through the Spokeo.com people search.
e) To request that Public Information about You be removed from public listings on Spokeo.com, please use the Remove A Public Listing tool at https://www.spokeo.com/optout. This page also contains information about alternate ways to submit a request for the removal of public listings. This process is only intended to remove listings available to the general public on Spokeo.com and cannot remove the information from the third-party public sources, such as phone books, social networks, or government records. Spokeo does not allow individuals to opt-out (i.e. suppress display) of court records which pertain to them, unless an Order of Expunction or Sealing is provided. You may email a copy of any such Order to email@example.com. Spokeo will only suppress or delete only those records specifically noted in the Order. A conviction may be expunged, but unless the Order also specifies expungement of the associated arrest record, it will remain on Spokeo’s systems.
2. Personal Information Spokeo Collects
Spokeo collects the following categories of Personal Information:
i) Usage Information. Spokeo collects information about Your use of Spokeo.com. This may include the pages You visit, the links You hover over and click on, and the items You purchase. Spokeo also collects data about Your device such as IP address, mobile phone number, device identifiers, and data about the network, operating system, or software You use to connect to Spokeo’s products and services. Spokeo may utilize a third party service provided by FullStory to collect usage information.
iii) Account Information. Spokeo collects information that You provide in creating an account at Spokeo.com. This may include information such as Your name, email address, or phone number and payment data. Spokeo also collects passwords and similar security information used for authentication and account access.
iv) Search History. Spokeo retains a history of the searches You conduct on Spokeo’s products.
v) Submissions, Posts, and Uploads. Spokeo collects information from You when You provide, post, or upload it to Spokeo, such as when you fill out a form, (e.g., a request to contact You) or respond to a survey. If You opt to import Your call log or address book, Spokeo receives Your call log or contacts. Certain features of Spokeo’s products permit You to enter personal information to access Your accounts with third-party websites. In some instances, this information is not stored by Spokeo. For example, You may choose to provide Your email account login credentials to import Your address book contacts into Spokeo.com. Your email account login credentials will only be used for the one-time address book import and will not be stored.
vi) Manually Imported Contact Information. Spokeo collects contact information about You when others import or sync their contacts with Spokeo products.
vii) Manually Entered Login Credentials. Certain features of Spokeo.com must store Your login credentials for other websites or services to function. For example, You may choose to provide Your third-party login credentials to syndicate private content from third-party social networks and websites. Under these circumstances, Your third-party login credentials will be stored only so long as You continue to enable private content syndication from these third-party social networks and websites. Should You terminate Your use of the syndication tool, this information will be deleted within a reasonable period of time following the termination. Your third-party login credentials are hashed and stored with the strictest security standards.
viii) Location Information. When You enable location-based features of Spokeo products, Spokeo may collect location data, such as GPS coordinates. Spokeo may also collect location data derived from Your IP address.
3. Use and Sharing of Personal Information
a) Spokeo may use Personal Information You provide to Spokeo.com to create and maintain Your account, to personalize Your experience, and to send periodic email communications relating to Spokeo’s services, such as purchase receipts, account confirmations, and customer care correspondence, including emails to customers who have abandoned the account setup experience and about searches You have previously performed. Spokeo may use Your search history to provide You updates or notifications on the subjects of Your searches, to suggest other search subjects that may be of interest to You, and to otherwise enhance Your experience in using Spokeo’s products. Spokeo may also use Your search history and other Personal Information to improve Spokeo’s products and services. If You have made or attempted a purchase on Spokeo.com or accepted a trial of any of Spokeo’s premium subscriptions, You will be deemed to have opted-in to receive promotional emails from Spokeo, and Spokeo may use Your Personal Information to send You search tips, promotions, and information about new products Spokeo thinks may be of interest to You.
c) Spokeo may share IP addresses used to access Spokeo.com with designated third parties for the sole purpose of preventing and detecting fraud. Spokeo may also use services and technologies provided by other companies to assist Spokeo in understanding how You use Spokeo.com. As a result, information about how You use Spokeo.com may be available to these other companies to the extent that their technology collects such information for Spokeo’s use or for purposes of delivering relevant online or mobile advertising to You. Further information is available at: https://www.spokeo.com/third-party-privacy.
d) Spokeo reserves the right to disclose Personal Information to third parties, without notice to You, if required to do so by law, or if Spokeo has a good faith belief that disclosure is necessary to (1) comply with legal process served on us; (2) protect and defend Spokeo’s rights or property; or (3) act in an emergency to protect someone’s safety.
e) Spokeo reserves the right to transfer Personal Information to any successor in interest to the Spokeo business.
f) Spokeo (either directly or via its third party partners) collects anonymized session and anonymized click-tracking data regardless of a computer's Do-Not-Track signal.
g) Spokeo may provide Your search query to third party data vendors in order to fulfill requests You make for certain kinds of reports.
4. Children’s Privacy
a) Spokeo.com is directed to people who are at least 18 years old, and Spokeo does not knowingly collect Personal Information from anyone under the age of 18. If You are aware that Spokeo has collected Personal Information from someone under the age of 18, please alert Spokeo at CustomerCare@spokeo.com and the information will be removed from Spokeo’s systems as soon as is reasonably possible. This policy regarding collection of data from children exceeds the requirements of the Children’s Online Privacy Protection Act.
b) Spokeo does not knowingly aggregate or provide Public Information about people under the age of 18. Spokeo’s email search may return Public Information about children between the ages of 13 and 18 because this Public Information originates from third-party social networking sites and websites that permit children who are 13 years and older to create public profiles. To remove any Spokeo listing, including a listing that contains information about a person under the age of 18, please use our Remove A Listing tool at https://www.spokeo.com/optout.
5. Contacting Spokeo
6. California Privacy Disclosure
b) Right to Know Public Information – You have the right to request that Spokeo disclose what Public Information it collects, uses, discloses, and/or sells. To make a Right-to-Know request related to Public Information, click here. You can also make a Right-to-Know request related to Public Information by calling 1 (877) 864-0183 during Spokeo’s business hours. California law excludes information from federal, state, and local government agencies from the scope of Right-to-Know requests. You will be required to submit information about Yourself in order for Spokeo to perform a search of its database to locate the Public Information it has collected about You. Your search must sufficiently match the Public Information in Spokeo’s database in order for Spokeo to verify Your request. An authorized agent may make a request on Your behalf. No additional proof will be required from an authorized agent.
d) Right to Opt-Out Public Information – Spokeo does not sell Your Personal Information. However, You have the right to opt-out of the sale of Public Information. To make an opt-out request related to Public Information, click here. You can also call Spokeo to make an Opt-Out request related to Public Information by calling 1 (877) 864-0183 during Spokeo’s business hours. While Spokeo will not sell Your Public Information that has been opted-out, Spokeo reserves the right to disclose Public Information to third parties, without notice to You, if required to do so by law, or if Spokeo has a good faith belief that disclosure is necessary to (1) comply with legal process served on Spokeo; (2) protect and defend Spokeo’s rights or property; or (3) act in an emergency to protect someone’s safety. Spokeo also reserves the right to transfer Public Information to any successor in interest to the Spokeo business.
f) From January 1, 2021 through December 31, 2021, Spokeo:
(i) Received 38,763 Requests to Opt-Out, complied in whole or in part with 38,763 Requests to Opt-Out, and denied 0.
(ii) Received 1,117 Right to Know Requests, complied in whole or in part with 1,086 Right to Know Requests, and denied 31.
(iii) Received 159 Requests to Delete, complied in whole or in part with 159 Requests to Delete, and denied 0.
7. Specific Clauses for EU Data Subjects
The following applies only if You are in the European Economic Area or Switzerland (collectively the “EU”):
a) The following clauses only apply to Personal Information You provide to Spokeo.com. To request that Public Information about You be removed from public listings on Spokeo.com, please use the Remove A Public Listing tool at https://www.spokeo.com/optout. This page also contains information about sending written requests for removal of public listings.
b) Spokeo relies upon the following lawful grounds to collect and use Your Personal Information:
(i) It is necessary for the performance of a contract.
(ii) Spokeo’s or a third party’s legitimate interests, including but not limited to, identity verification and fraud prevention.
(iii) Your consent.
c) You may use Your account to access, correct, or change any Personal Information that You have provided to us or that is associated with Your account. You may also email CustomerCare@spokeo.com to request access to, transfer of, and rectification or erasure of Your Personal Information, or restriction of processing, or to object to processing. You will need to specify the nature of Your request and the information that is subject to Your request. Spokeo may require You to submit additional information necessary to verify Your identity and status as an EU data subject. Spokeo will respond to Your request within 30 days.
d) If Spokeo is processing Your Personal Information based upon the lawful ground of Your consent, You have the right to withdraw Your consent for such processing at any time without affecting the lawfulness of the processing based on consent before it is withdrawn. To withdraw consent, email CustomerCare@spokeo.com.
e) If You are an EU data subject and have inquiries about Your Personal Information, please contact Spokeo’s Data Protection Officer at firstname.lastname@example.org.
Last Revised: October 26, 2022